What is Emotional Intelligence?

Emotional Intelligence is an understanding of how emotions shape your thoughts and actions and is the first step to gaining greater control over your behaviour. Developing the skills to manage yourself and other people more effectively maximises your influence as a leader.  Emotional Intelligence is the ability to use emotions effectively. 

Build Better Relationships 

Build Better Relationships by adapting and changing your behaviour to achieve effective outcomes that are of greater value to you and the business that you work for. 

Manage Difficult Emotions 

Manage Difficult Emotions with greater discretion to respond to stressful circumstances and to take control – remaining pragmatic, resourceful, and focussed. 

Increase Creativity & Innovation 

Increase creativity, innovation, and problem-solving abilities to develop and engage talent and create cultures that are attractive to both internal and external customers. 

Lead Others Effectively 

Provide the emotional skills to support individuals and teams to be more resilient and adaptable to changing market conditions and build leadership teams fit for the future. 

Companies have demonstrated that using EQ in training and organizational change initiatives can reduce costs associated with turnover, absenteeism, and low performance. Since the publication of the initial research in 1990, innovative organizations have begun testing how to integrate EQ into training and hiring to gain a competitive advantage.  

It is becoming increasingly clear that these skills are the foundation of high-performing organizations. Multiple implementation strategies have been used to deploy EQ, particularly in developing leadership and culture, and for selection and retention.  

The emotional intelligence competencies are measurable and learnable; they can be improved through training and coaching. The most effective implementation strategies seek to integrate EQ into the organizational culture.  

  • Increased sales performance through recruiting and training more emotionally intelligent salespeople.
  • Improved customer service through recruiting higher EQ customer service representatives.
  • Superior leadership performance by developing and recruiting for executive EQ. 
  • Better team performance, with higher productivity and profit growth.

To find out more please contact Anu Change where a Certified Accredited Practitioner from Roche Martin ECR & ECR 360 (Emotional Capital Report) can answer your questions on zoom call or arrange a meeting. 

The Emotional Capital Report develops and accelerates Emotional Intelligence for leaders. It comprises of a psychometric test, followed by a coaching and feedback session to facilitate and interpret the results followed by further ECR executive coaching sessions.  Additionally, we can deliver one-day Emotional Capital Workshops.